Service Terms
Refund Policy
Last updated: September 2026
This policy applies to subscription services and data packages purchased through the VPNJN user panel. It explains the scope of refund requests, review procedures, and return routes for funds. Before placing an order, choose a plan based on your actual needs. Submitting a refund request means you agree that VPNJN may review the order and account status under this policy.
Refund Window and Eligibility
A full refund without a specific reason may be requested within 14 days after the first payment. The refund window starts when the first successfully paid order is completed, and the submission time is based on the ticket record in the user panel. During this window, no specific reason is required, but the applicant must provide the information needed to identify the account and order.
No-questions-asked refunds apply only to the account's first payment. Later renewals, duplicate purchases, plan upgrades, and additional data packages are not covered by this first-payment refund policy. When a plan is upgraded partway through its term, the price difference is calculated against the remaining days. Any other refund basis will be reviewed separately according to the order status, this policy, and applicable rules.
Cases Eligible for a Refund
Orders that meet the first-payment and refund-window requirements can be submitted directly for review. Tickets may also be submitted for duplicate charges, successful payment without the plan being activated correctly, or a mismatch between the order status and the actual payment result. These cases are first checked against payment records and service delivery status; confirmed duplicate charges or delivery issues are handled according to the review findings.
If connection problems occur while using a Windows, macOS, iOS, Android, or Linux client, include the platform, selected international route, and error message in the request. This information helps identify the source of the issue but does not change the eligibility of a qualifying first-payment refund request.
Cases Not Covered
Requests submitted after the refund window are not eligible for a no-questions-asked full refund after the first payment. Later renewals, duplicate purchases, plan upgrades, additional purchases, and usage beyond the purchased data allowance are also excluded from this policy. Data packages remain valid until used and do not expire; later purchases are reviewed according to the actual order status.
Transactions made through resellers, purchasing agents, or channels other than the VPNJN user panel cannot be processed directly from this site's order records. Accounts restricted because of shared-account use, transferred subscriptions, interference with service operation, illegal activity, or violations of the Terms of Use are not eligible for a no-questions-asked refund. If there is a payment dispute, repeated appeal, or clear inconsistency in the submitted information, the review will continue after the relevant records have been verified.
Application Process and Required Information
The refund request must be submitted by the payment-account holder after logging in to the user panel through the ticket center. No email address is required; the account is identified by its username and password. To prevent order-matching errors, include the username, relevant order, payment method, transaction identifier shown in the payment record, and the item for which you want a refund. A specific reason is not required for a no-questions-asked first-payment refund.
After submission, VPNJN will verify whether the order was paid successfully, whether the request falls within the applicable window, whether the account qualifies as a first-payment account, and whether any exclusion listed in this policy applies. If the information is incomplete or cannot be matched to an order, additional details will be requested in the ticket. Do not create multiple tickets with the same content, as this may cause the order status to be reviewed more than once.
Return Method and Processing Time
After approval, funds are generally returned through the original payment route. Orders paid through Alipay or WeChat Pay are returned to the original payment channel whenever possible. Once the refund status is updated, the actual posting time depends on the relevant payment channel. VPNJN does not make an additional promise about a fixed posting time on the channel side. Applicants can check the original payment record and the user-panel ticket for the result.
Once a USDT transaction has been recorded on the blockchain, it cannot be reversed in the same way as an Alipay or WeChat Pay transaction. After approval, the ticket must be used to verify the original transaction record, network, and compatible receiving address before processing can continue. If the address or network details do not match, processing will pause until the applicant confirms them. If the original payment channel cannot return the funds through the original route because of account status or channel rules, VPNJN will explain the available handling method in the ticket and will not require information to be submitted through off-site contact methods not listed in this policy.